Terms and conditions

The online shop is run by Voorbeeld BV, enterprise number (KBO/BCE) KBO/BCE 0000.000.000, VAT number BTW/TVA BE 0000.000.000, register of legal entities Ondernemingsrechtbank / Tribunal de l’entreprise (voorbeeld), registered office at Voorbeeldstraat 1, 1000 Brussel, as the Belgian Code of Economic Law requires.

You can write to us at info@voorbeeld.be or call us on +32 470 00 00 00. All the ways to reach us are on the Contact page.

In these terms, the words below have the following meaning.

• Consumer — a natural person who buys outside their trade, business or profession.
• Trader — Voorbeeld BV, which sells the products in this online shop.
• Order — the request to buy the products in the cart, sent through the site.
• Contract — the distance contract between you and the trader, concluded when you receive the order confirmation e-mail.
• Working day — Monday to Friday, except public holidays in Belgium.

We sell cosmetics and oils with CBD and other industrial-hemp products, only those that Belgian and EU rules allow. Each product page states its category, for example a cosmetic notified in the CPNP.

CBD products are not medicines. If you are pregnant, breastfeeding or taking medicines, ask a doctor or pharmacist before use. We sell only to people aged 18 or over.

Every batch has a report from an independent laboratory, and the THC content of each batch is the one stated in its report. How to read it is explained on the Lab reports page.

You place an order in the steps below. Until you send it, you can fix any mistake: change quantities in the cart, press “Change” on a step you have completed, or go “Back to cart”.

We confirm receipt of the order without delay in a separate e-mail. We keep the contract, meaning the order and the terms valid on its date, and send it to you by e-mail on request. The contract can be concluded in Dutch, French or English.

• Add the products to the cart and press “Continue to checkout”.
• Fill in your contact details.
• Choose delivery and the address.
• Choose how to pay.
• Review the order and press “Order with obligation to pay”: this step commits you to pay.
• Receive the confirmation e-mail; from that moment the contract is concluded.

You can order without an account. If you create one, with an e-mail and password or through Google or Facebook, you can see your orders and saved addresses there. Keep your password to yourself and tell us at info@voorbeeld.be if someone has entered your account without your consent.

You can close your account at any time by writing to info@voorbeeld.be. Orders already placed remain valid, and we keep invoices for as long as the law requires. How we use account data is explained in the Privacy policy.

Prices are shown in euros and include VAT. The delivery cost appears in the cart before you pay, and so does the free-delivery threshold.

For discounted products, the previous price shown is the lowest price we charged in the 30 days before the discount, as EU and Belgian rules on price reductions require.

If a price is obviously wrong because of a technical error, we tell you before shipping. You can keep the order at the correct price or cancel it, and any amount paid is refunded in full.

You can pay cash on delivery, in cash or by card to the courier where the carrier allows it, or by bank transfer. Cash on delivery has an upper limit shown at checkout; with bank transfer, the order ships once the money arrives.

Online card payment (Visa, Mastercard, Apple Pay, Google Pay) appears at checkout when the shop enables it. The invoice comes by e-mail; all the details are on the Delivery and payment page. We charge no extra fee for the payment method you choose.

We deliver only to addresses in Belgium, by the methods shown at checkout. Delivery times and parcel tracking are on the Delivery and payment page.

The risk of loss or damage passes to you when you receive the parcel. Check it on receipt; if it is damaged, refuse it or note the damage on the courier's delivery record and let us know.

You have 14 days from receiving the products to withdraw from the contract without giving any reason; for several deliveries, the period runs from the last one. The easiest way is the Withdraw from contract here function; the model withdrawal form or a clear e-mail also work.

Sealed products such as oils and cosmetics can be returned only unopened; once unsealed after delivery, they cannot be taken back for health protection and hygiene reasons (Directive 2011/83/EU, art. 16(e)).

You pay the direct cost of the return, and we refund you within 14 days of your withdrawal statement. The steps are explained on the Returns page.

We are liable for any lack of conformity that becomes apparent within 2 years of delivery; a defect that becomes apparent within the period set by law is presumed to have existed at delivery (Directive (EU) 2019/771, Belgian Civil Code). Repair or replacement is free and done within a reasonable time; if that is not possible, you are entitled to a price reduction or to terminate the contract.

A product that arrives damaged or wrong is a guarantee claim, not a withdrawal, and the shop pays the shipping. The details are on the legal guarantee page.

The “Verified buyer” mark appears only on reviews linked to an order delivered by our shop; other reviews appear without it.

We also publish negative reviews. We do not publish reviews that are unlawful, offensive, contain other people's personal data or are unrelated to the product, and we do not pay for reviews.

To make a complaint, write to us at info@voorbeeld.be or by post to Voorbeeldstraat 1, 1000 Brussel, with your order number and, if it helps, a photo. We confirm receipt and answer in writing within 15 days at the latest.

If we cannot reach a solution, you can turn to the Consumer Ombudsman Service (Consumentenombudsdienst / Service de Médiation pour le Consommateur) at consumentenombudsdienst.be, which deals with the complaint or passes it on to the competent out-of-court dispute resolution body. You can also report the problem to the FOD Economie, K.M.O., Middenstand en Energie — Economic Inspection at economie.fgov.be. The EU online dispute resolution platform (ODR) was closed on 20 July 2025.

We sell only to people aged 18 or over and deliver only to addresses in Belgium; by placing an order you confirm you are at least 18. The THC content of each batch is stated in its lab report.

We may refuse an order if we cannot confirm the buyer's age or the delivery address. In that case we let you know, and any amount paid is refunded in full.

The texts, photos, logo and graphics of the site belong to Voorbeeld BV. You may not copy, publish or use them commercially without our written consent.

We are not liable for delays or non-performance caused by force majeure, meaning unforeseeable and unavoidable events such as natural disasters, wars or bans imposed by authorities. We let you know as soon as possible, and if we can no longer deliver, we refund you in full.

The contract is governed by Belgian law. This does not take away the protection that mandatory consumer protection rules give you.

If a disagreement cannot be settled amicably or through out-of-court dispute resolution, it goes to the competent court under Belgian law.

We may update these terms. A new version applies only to orders placed after it is published; your order stays under the terms valid when you placed it. The date of the last update is shown at the top of the page.

The text was prepared as a model; the shop reviews it together with its lawyer.