Returns and the right of withdrawal

You have 14 days to withdraw from a distance contract without giving any reason (Directive 2011/83/EU on consumer rights, art. 9, and Book VI of the Belgian Code of Economic Law). The period starts on the day you, or a third person you name other than the carrier, receive the products; if an order comes in several parcels, from the day you receive the last one.

Your withdrawal is in time if you send us your statement before the 14 days are over.

Use any one of the three ways; they all have the same effect.

• The online function Withdraw from contract here: two steps, and the confirmation arrives by e-mail at once.
• The model withdrawal form below, filled in and sent to info@voorbeeld.be or by post to Voorbeeldstraat 1, 1000 Brussel.
• Any clear statement sent to info@voorbeeld.be: your name, the order number and that you withdraw from the contract.

The function is below and stays available for the whole 14 days, as EU consumer law requires (Directive 2011/83/EU, art. 11a, added by Directive (EU) 2023/2673). It has two steps.

Step 1: enter your name, the order number and the e-mail address for the confirmation. Step 2: press “Confirm withdrawal”.

You immediately receive a confirmation by e-mail with the content of your statement and the date and time we received it. Keep the e-mail: it shows you withdrew in time.

Withdraw from contract here

If you prefer the form, copy the text below, fill it in and send it to info@voorbeeld.be or by post. It is the model withdrawal form from Annex I(B) of Directive 2011/83/EU, which Belgian law takes over; you do not have to use it.

To: Voorbeeld BV, Voorbeeldstraat 1, 1000 Brussel, +32 470 00 00 00, info@voorbeeld.be

I hereby give notice that I withdraw from my contract of sale of the following goods: …

Ordered on / received on: …

Name of consumer: …

Address of consumer: …

Signature of consumer (only if this form is notified on paper): …

Date: …

Send the products back within 14 days of the day you told us you are withdrawing, to Voorbeeldstraat 1, 1000 Brussel, unless we have given you another address. The deadline is met if you hand them to the carrier before the 14 days are over.

You pay the direct cost of returning the products. Pack the products well, ideally in their box, with bottles upright and padded so they cannot break or leak; put the order number in the parcel.

You are only liable for loss of value caused by handling the products more than needed to establish their nature, characteristics and functioning.

We refund everything you paid, including delivery up to the cost of the cheapest standard delivery we offer, without delay and within 14 days of the day you told us you are withdrawing (Directive 2011/83/EU, art. 13). If you chose a more expensive delivery than the standard one, the difference is not refunded.

We may hold the refund until we receive the products back or you send us proof that you have shipped them, whichever comes first.

The money comes back by the same payment method you used, unless we expressly agree otherwise, at no cost to you. If you paid cash on delivery, we send it by bank transfer to the account you give us.

Unopened products with the seal intact can be returned like any others. The only exceptions are these (Directive 2011/83/EU, art. 16):

• Sealed goods that are not suitable for return for health protection or hygiene reasons, if the seal was broken after delivery: oils and cosmetics in the factory seal (art. 16(e)).
• Goods that, after delivery, have by their nature become inseparably mixed with other items (art. 16(f)).

If the product arrived damaged, with a broken seal or is not the one you ordered, you do not need to withdraw: it is a claim under the legal guarantee, and the shop pays the shipping.

Write to us at info@voorbeeld.be with your order number and a photo, and we will tell you what happens next.