Accessibility statement

We want everyone to be able to shop here, including people with disabilities and people who use assistive technologies. This statement explains how accessible the site is and what we do when something does not work.

The service is an online shop: on the site you browse the catalogue, read product descriptions and lab reports, put products in the cart, choose delivery and payment and send the order; you get help by e-mail, phone or message.

We publish this statement under the Belgian rules transposing the European Accessibility Act (Directive (EU) 2019/882), which have applied since 28 June 2025. Its content follows Annex V of that directive. Microenterprises providing services are exempt from these requirements; we publish the statement regardless.

Our target is level AA of WCAG 2.1 (Web Content Accessibility Guidelines), which the harmonised standard EN 301 549 refers to. What we have done so far:

• The whole site can be used with a keyboard alone, and the focused element is clearly visible.
• Text and buttons have enough contrast with the background.
• Images that carry information have text alternatives.
• Pages can be zoomed in the browser up to 200% without losing content.
• Headings, form labels and buttons are read correctly by screen readers.

Some lab reports we receive from producers are PDF files that may not be accessible to screen readers. On request, we e-mail you the data from the report as text. More about the reports is on the Lab reports page.

If something on the site does not work for you, write to info@voorbeeld.be. Tell us the page and what you were trying to do; if you use an assistive technology, its name helps us.

We answer within 5 working days at the latest. Until we fix it, we give you the information or take your order another way, by phone or e-mail.

If you are not satisfied with our answer, you can turn to the market surveillance authority competent under the Belgian rules on the accessibility of products and services. Reports about online shops are received by the FOD Economie, K.M.O., Middenstand en Energie — Economic Inspection: economie.fgov.be.

This statement was prepared on 25 October 2026. We review it every year; the date of the latest review is shown at the top of the page.