Contact
How to write or call us, when we answer, where to send a complaint and how to withdraw from an order.
How to reach us
You can call us at +32 470 00 00 00 or write to info@voorbeeld.be. Every page of the shop also has a chat button that lets you message us on a messenger app.
We answer on working days, during the hours below. If your question is about an order, add the order number so we can answer faster.
Working hours
We work Monday to Friday, 9:00–18:00. Messages sent on Saturday or Sunday are answered on Monday. The phone line is open during the same hours.
Company details
The shop is run by Voorbeeld BV, enterprise number (KBO/BCE) KBO/BCE 0000.000.000, VAT number BTW/TVA BE 0000.000.000, registered office at Voorbeeldstraat 1, 1000 Brussel. More about us and the authority that supervises consumer protection is on the About us page.
Complaints
Send your complaint by e-mail to info@voorbeeld.be or by post to Voorbeeldstraat 1, 1000 Brussel and include the order number. We confirm that we have received it and answer in writing within 15 days at the latest. If the product arrived damaged or not as ordered, follow the steps on the legal guarantee page.
If we cannot reach an agreement, you can turn to the Consumer Ombudsman Service at consumentenombudsdienst.be or report the problem to the FOD Economie at economie.fgov.be; more on both is in the Terms and conditions.
Withdrawal from the contract
You can withdraw from an order within 14 days of receiving the goods, without giving a reason, directly online: Withdraw from contract here.